A Network Operations Center, or NOC, is the main work space engineers utilize to monitor, manage and troubleshoot problems on a network. The Network Operations Center offers oversight of problems, configuration and change management, network security, performance and policy monitoring, reporting, quality assurance, scheduling, and documentation by utilizing sophisticated network management, monitoring and analysis tools. The presence of a NOC provides a structured environment that intelligently coordinates operational activities with all participants and vendors related to the function of the network.
People who are closely associated with the NOC setup are typically providing support for twenty-four hours a day, seven days a week. Typical daily processes include:
· Watching operations throughout the day and night.
· Ensuring continuous operation of servers and services.
· Giving quality support for all network users.
· Checking and troubleshooting of all network and system related problems.
· Opening tickets to track and document resolution of problems.
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